Internet while moving in Dubai
Introduction: Importance and Overview
Moving to a new home is both an exciting and challenging experience. One of the key concerns during this transition is ensuring a smooth transfer of your internet connection. In today’s connected world, reliable internet access is essential for work, education, and entertainment.
In Dubai, the leading telecommunications providers, Etisalat and Du, offer comprehensive services to facilitate this process. This article provides a detailed guide on how to transfer your internet connection when moving in Dubai, including the procedures, costs, and important considerations.
Etisalat
“Etisalat” provides a user-friendly service for transferring your internet connection, which can be managed entirely through the e& UAE app. Here are the steps involved:
- Login to the App: Log into the e& UAE app and select the “eLife Plan” tab. Navigate to “Manage” and then choose “Home Move”. This will guide you through the relocation process.
- Fill Out the Form: You will need to fill out a form with details such as your current and new address, move-out date, Etisalat ID (EID), and Makani number. These details are essential for scheduling the transfer and installation.
- Schedule the Appointment: Once the form is submitted, a technician will be scheduled to disconnect your internet at the old location and install it at the new one.
The fee for this service is AED 150 plus 5% VAT, which will appear on your next bill. It is important to bring your TV box, WiFi router, home telephone, and cables to the new home, as these devices are necessary for the installation.
Du
Du offers a similar service for transferring your internet connection, which can be requested via their website or mobile app. The process includes the following steps:
- Submit the Request: Log in to the Du website or app and choose the relocation service. You will need to provide necessary documents, including your new lease agreement and, if applicable, proof of your relationship to the tenant.
- Provide Required Documents: Ensure all necessary documents are complete and up-to-date to expedite the process.
- Confirmation and Appointment Scheduling: Within 24 hours of submitting your request, a Du representative will contact you to confirm the details and schedule an installation appointment.
The relocation fee is AED 100, which will be added to your next bill. Du offers monthly internet plans starting from AED 199, with a minimum commitment of 12 months. These plans are designed to meet various customer needs and budgets.
Key Considerations When Moving
When moving, it is crucial to carefully plan the disconnection and installation dates to ensure uninterrupted internet service. The move-out date should be separate from the installation date to avoid any overlap and ensure a seamless transition.
Additionally, ensure that all necessary equipment, such as routers, TV boxes, and cables, are ready and in working order before the move. This preparation helps in avoiding any delays during installation (PropertyNews.ae) (GulfNews).
Benefits of Using the Relocation Services
Cost Examples and Packages
Etisalat offers various internet plans starting from AED 199 per month. These plans cover different bandwidths and service levels to cater to diverse customer needs. For more comprehensive packages like eLife Home, prices start at AED 299 per month, excluding 5% VAT.
These packages include free installation and additional benefits such as Smiles vouchers.
Similarly, Du provides internet plans starting from AED 199 per month, with a minimum commitment of 12 months. These plans are designed to offer flexibility and good value for money. Both providers aim to offer a wide range of options to meet various speed and service requirements.
Recommendations for a Smooth Transition
To ensure a smooth transition during your move, consider the following tips:
- Plan Ahead: Apply for the transfer of your internet connection well in advance to ensure all necessary steps are completed on time.
- Prepare Documentation: Ensure all required documents, such as your lease agreement and identification, are ready and up-to-date.
- Coordinate with Your Provider: Maintain close communication with your provider’s customer service to clarify any questions and confirm details promptly.
